Question 1

What is the metering calibration and how to perform it?

Accepted Answer

Metering calibration allows to match level readouts from the Bettermaker  unit with values in your DAW and/or audio interface. It does not affect  audio levels within the unit (for example it doesn't make Mastering  Limiter output level higher), it only affects level meter values. The  calibration process is quite easy, simply connect the unit directly to  your AD/DA converter and play sine tone from your DAW. Observe input and  output levels in your DAW (or audio interface). Open calibration screen  in your Bettermaker unit and follow on screen instructions to match the readouts with DAW.

Question 2

My unit has stopped working or developed an issue. Can i fix it myself?

Accepted Answer

Please contact your local distributor or dealer for assistance. Beside  mains fuse replacement and firmware update, there are no user  serviceable parts.

Question 3

After firmware update my unit doesn't power up anymore or powers up with boot screen. What should i do?

Accepted Answer

Please download correct firmware files again from our website and try  the update procedure again. It is not possible to damage the unit (even  with wrong firmware) during the update process, however the unit will  not boot correctly if the update procedure has been interrupted (USB  cable removed, power loss etc)

Question 4

Can I use different (third party) power supply?

Accepted Answer

Yes, but please confirm it with our tech support first. Power supply  provided with the unit has been tested not only for correct voltage and  current, but also noise and other performance factors. Using third party  power supply might affect Bettermaker unit performance.

Question 5

What is ground lift for?

Accepted Answer

In normal operation mode audio signal ground is connected with chassis and mains earth. In some cases it might cause ground loops between various equipment in your studio enviroment, resulting in audible  50/60Hz hum in audio paths. Ground Lift switch disconnects audio signal  ground from mains earth and breaks the loop - it can reduce hum noticeably.

Question 6

Can I use unbalanced cables?

Accepted Answer

Yes, but noise performance will be affected, especially when long cables  are used. Depending on the gear used, you might also experience 6dB  level drop (it's a result of balanced-to-unbalanced conversion).

Question 7

Can I use USB switch/hub between Bettermaker product and PC/MAC workstation?

Accepted Answer

Yes, it should work flawlessly but we strongly advise a powered hub.